A working set of internal presentations and interactive tools. Each is a self-contained file. Select one to open.
A journey designed to reframe contact centre conversations from optimisation to optimisation and growth. Covers the landscape, planning for growth, and three dimensions: people, technology, and operations.
See Presentation →Explains a future built on Total Experience, and why the contact centre conversation therefore has to start further back.
See Presentation →The Total Experience framework applied to a client, with sector context, a maturity assessment, and a roadmap that can be used to plan the client's roadmap together with them.
See Presentation →A self-assessment built on the Customer Experience Maturity Framework, which returns a maturity profile for the client.
See Presentation →A self-assessment that tests where an organisation stands against the new AI baseline across eight dimensions, from AI triage and data architecture to governance and observability.
See Presentation →A wizard that routes a technology solution opportunity to the right team and assesses how ready the brief is for TAG. Returns an action plan, a readiness score, and a downloadable summary.
See Presentation →An example of research used to understand a client before an RFP or proactive sale. Combines company profile and Voice of Customer signals so the solution can be shaped, or the conversation reframed, beyond the brief alone.
See Presentation →An example of supplementary research produced for an RFP. Sits alongside the main bid deck so clients can explore the evidence at their own pace and see how the conclusions were reached.
See Presentation →An interactive format for presenting information, opportunities, or data that does not fit on a PowerPoint slide. Built originally for a financial services client. The structure is reusable for any content of this type.
See Presentation →