Concentrix · Ayvens RFP supplement

Voice of Customer research.

The customer voice matrix

Six themes across seven markets

Click a country header to begin

	Spain	Portugal	Germany	Switzerland	Austria	Greece	Mexico
End-of-lease clarity	●	○	●	○	●	○	○
Substitution and roadside	●	●	○	○	○	●	○
Partner network coordination	●	●	●	●	○	●	●
Response time and backlog	●	○	●	○	○	●	●
Multilingual depth	○	○	●	●	●	○	○
Proactive communication on delays	●	●	●	○	○	●	●

● Clear signal in research ○ No strong signal

Select a country to read its operational picture. Then click any filled cell in that country's column to drill into the signal behind it.